HomeSmiles appeals to both “work in” and “work on” franchisees.  Some of our franchisees like to “work in” their business.  They are present in their vans, at their job sites, working along side their crews.  Other franchisees like to “work on” their businesses.  They are present in their offices managing their teams, working on relationships, sales contacts, sales pipelines, new teams, new territories, and growth.  Some franchisees want to scale for growth, where others are happy and content with their size and service area.  The beauty of HomeSmiles is that our service platform works for either type of franchisee.

Our service platform is based on the industry leader Service Titan which provides for sales tracking, lead tracking, and financial integration for all franchisees.  Franchisees and their teams are tied to the Service Titan platform and seamlessly integrated for sales appointments and invoicing.  Field Teams carry tablets for customer integration, tracking, and reporting.  Field Teams receive their appointments on their tablets, so they can see their calendars and bookings as far out as they choose.  Franchisees can also “calendar out” Field Teams, or the entire franchise, for vacations or days off, right from their tablets.

Field Team tablets are the first point of contact for the customer.  The customer receives automated updates on service appointments and Field Team arrival directly from the tablets.  When the Lead Technician of the Field Team meets the client at the property, they will overview the service invoice on the tablet, explain the work to be done, and have the client execute the terms of service on the tablet.  All aspects of the service appointment are tracked on the tablet with pictures and videos, if applicable.  At the conclusion of the service appointment, the client receives a full report from the Field Technician in their email-directly from the Field Technician’s tablet.  Clients love HomeSmile’s Field Reports because they substantiate completion of the requested service items with photographic proof of completion of the service with “before and after” photos.

For either the “work in” or “work on” franchisee, a day in life is comprised of keeping track of their service appointments and completing anywhere from two to four service calls for HomeSmiles Interior/Exterior/Combo 18 Point Service(s).  Franchisees with multiple service vans will necessarily complete more appointments.  Larger commercial contracts may find a Field Team at a commercial site for weeks or months for a building wash, extensive dryer vent cleaning on a 300 unit condo complex, large apartment community carbon/smoke alarm testing, or an entire HOA of homes for gutter cleaning.

We encourage our new franchisees to focus on property manager/facility manager sales calls and appointments at the inception of their franchise.  We make this recommendation for a simple reason, a single property manager/facilities manager appointment can literally lead to contracts with dozens of properties and hundreds of thousands of dollars of work.  Further, these relationships, when well managed will lead to reciprocal work year after year.  These commercial clients require this work to be done for their clients.  They don’t do it themselves and they are always looking for strong vendors to work with for their portfolios. HomeSmiles is the only vendor that does them all and does them well with bundled pricing.   Accordingly, we encourage all franchisees to make “sales” a part of every day!